Order Tracker, redesigned around real customer needs
Replaced a fragmented, email-based experience with a clear, real-time tracking flow.
Turning ambiguous problems into clear, shipped product experiences.
3 case studies focused on impact and outcomes.
Replaced a fragmented, email-based experience with a clear, real-time tracking flow.
Moved size and system selection into a right-side drawer to clear above-the-fold clutter and open room for richer guidance. Shipped on Flatwoven and Tufted desktop in August 2024, then expanded across the catalog.
Started as a chatbot, then a form. Shipped as a single photo upload. Customers drop a picture of their room and get a curated set of rug picks back in seconds. Retry for a fresh take on the same image.
Born and raised in Southern California. Ten years in product design, most recently leading at Ruggable. Off the clock: video games, drawing, hanging out with my son, and building from directions. There's something honest about following the directions until the thing exists.
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