Order Tracker, redesigned around real customer needs
Replaced a fragmented, email-based experience with a clear, real-time tracking flow.
Turning ambiguous problems into clear, shipped product experiences.
3 case studies focused on impact and outcomes.
Replaced a fragmented, email-based experience with a clear, real-time tracking flow.
Started as a chatbot, then a form. Shipped as a single photo upload. Customers drop a picture of their room and get a curated set of rug picks back in seconds. Retry for a fresh take on the same image.
Moved size and system selection into a right-side drawer to clear above-the-fold clutter and open room for richer guidance. Shipped on Flatwoven and Tufted desktop in August 2024, then expanded across the catalog.
Born and raised in Southern California. Ten years in product design, most recently leading at Ruggable. Off the clock: video games, drawing, hanging out with my son, and building from directions. There's something honest about following the directions until the thing exists.
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